Privacy Policy

Last Updated: 16/09/2024

SignWow (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app, SignWow. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information: When you create an account or use our services, we may collect personal information such as your name, email address, and phone number.
Usage Data: We collect information about your interactions with the app, such as the features you use, the time and duration of your calls, and other diagnostic data.
Device Information: We may collect information about the device you use to access our app, including your device’s IP address, operating system, and browser type.

2. How We Use Your Information

To Provide Services: To connect you with certified BSL interpreters and facilitate smooth communication.
To Improve Our Services: To understand how users interact with our app and to enhance the user experience.
To Communicate with You: To send updates, respond to inquiries, and provide customer support.
To Ensure Security: To protect our app and users from fraud, abuse, and other harmful activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that assist us in operating our app, conducting our business, or providing services to you, as long as those parties agree to keep your information confidential.
Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. How Long We Keep Information

We will keep information for 7 years from the end of any contracted service. At that point, we will delete all identifiable information.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at privacy @ signwow.co.uk.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SignWow Ltd
5 South Charlotte Street
Edinburgh,EH2 4AN
United Kingdom
Email: privacy @ signwow.co.uk
Phone: 0131 392 0388

9. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint